The personalized bag that I purchased for my mom's birthday was beautiful but after I opened the package, the clip pieces on two of the four sides popped off and considering how much I paid, I was very unhappy about it. If you could fix this issue in any way, please do. I hesitate on ordering anything else in the future if nothing comes out of this. And I may suggest to others not to purchase anything from your site.
This purse is suppose to be leather I paid $50.00 for plastic. If you look at a few pictures in the reviews the brown is not shiny and this purse has a odor to it! I was going to get the bed set but not wasting my money! I am calling BBB next week for saying items are leather when they are not!