Track Order

All our items are made-to-order. This means that when you place your order, we produce that item just for you, one at a time for the best quality! Orders typically ship within 5-9 business days. Shipping times vary based on the product and destination. For more details, please check Production time and Shipping time.

You do not know your order number?

Follow this instruction below to find shipping confirmation email and go to order status page:

  • You will receive a shipping confirmation email from our portal: with subject "Order #BMG000000 confirmed" or "A shipment from order #BMG000000 is on the way" and a tracking link so that you can follow your order all the way home!
  • In case you haven't received it, please check carefully on your mailbox (spam/promotion box) and try searching for our email address:

Confirmation Email Sample:

We may split your order into multiple shipments. If this occurs, you’ll be notified and receive a tracking number for each shipment. Please allow 3-5 business days for the carrier to scan your package into their system.

Shipping carrier: USPS, DHL, YunExpress, EMS, Local Post...


Don't get the email with tracking no.? Please contact us.